Our support and maintenance services are a no-brainer

We design a unique program for each customer based on your support and maintenance needs. Whether you’re rolling out a custom Digital Prizm solution or transitioning from a third-party system, we are here to help. Our support and maintenance experts are pros at solving problems on-time and on-budget.

01
Full-Cycle, 24/7 Services

Digital Prizm support services are designed to meet even the most rigorous needs of our customers. Whatever your schedule, we’ll be there for you.

02

Comprehensive L1/L2/L3 Support

Digital Prizm support specialists can provide valuable user guidance, resolve source code issues, and optimize your system’s functionality to improve performance.

03
Proactive & Constant Monitoring

We believe that proactive monitoring is the key to providing uninterrupted business services. Digital Prizm specialists will create an automated system to immediately diagnose and respond to any problems with your application.

04
Security Audits & Updates

A vulnerable system is one of the main threats to any business. Digital Prizm engineers can audit your system to identify and fix potential flaws before they become issues. We’ll also ensure your platform is automatically processing security updates regularly and reliably.

WHY US

We understand your business

We know how much the stability of a software solution impacts your business. Our goal is always to make your software as reliable as possible so that eventually, the only thing you’ll need us for is adding new features.

Fast and Effective and Responses

Thanks to our global business model and highly qualified personnel, we are here to support your business every day, at any hour. You can always rely on our fast and efficient response to whatever issue you’re experiencing.

Established & Proven Procedures

Digital Prizm uses an established, effective procedure for reporting and responding to customer issues with our service ticket system. We have a strict prioritization and resolution processes based on our service level agreement. You can always track the progress and outcomes of your service request in real-time.

Customer-Friendly Expertise

We genuinely love helping our customers, and this is one thing that really differentiates us from our competitors. Digital Prizm specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience.

Taking Over a Third-Party Application.

Sometimes things just don’t work out and you need a new solution. Digital Prizm can transform projects from other developers and ensure a flawless transition to high-quality software.

Assessment

We start each transition process by performing a 360-degree assessment of your application to find out exactly what’s wrong. Then, we figure out exactly how to fix it.


Planning

Next, Digital Prizm experts will create a detailed plan for tracking your application’s performance bugs, prioritizing improvement goals, and meeting your timeline and budget.


Execution

We understand that getting your project back on-track is vital to your business success. That’s why Digital Prizm support specialists are trained to work as quickly as possible.


Maintenance

Digital Prizm always wants to move your system forward, not focus on the past. After we’ve found the root cause of your third-party issues, we move quickly towards ensuring the technology is solid. After that, most maintenance will focus on improving features as your business needs evolve.

READY TO DIG DEEPER?

Talk to us for a free consultation, one on one.

Ready to build great things together?

© Copyright 2020- | Digital Prizm Pte Ltd. Singapore

SEND US YOUR BRIEF.

COME VISIT US .

Paya Lebar Square, Singapore 490051

#08-05, 60 Paya Lebar Road,

contact@digitalprizm.net

(+65) 9856 4293

SEND US YOUR BRIEF.

COME VISIT US AT OUR HQ.

Our headquarters are based in Singapore.

Paya Lebar Square, Singapore 490051

#08-05, 60 Paya Lebar Road,

contact@digitalprizm.net

(+65) 9856 4293

SEND US YOUR BRIEF.

COME VISIT US AT OUR HQ.

Our headquarters are based in Singapore.

Paya Lebar Square, Singapore 490051

#08-05, 60 Paya Lebar Road,

contact@digitalprizm.net

(+65) 9856 4293